Long Term Care Claims
Wellcove by CHCS Services understands the complexities of Long-Term Care (LTC) from a claim perspective. The differences on eligibility based on capabilities and home setting. We know many times family members and other key stakeholders are a part of the process. Our blend of LTC knowledge with technology allows us to provide a complete solution both from a customer and carrier perspective.
- Reflexive and Digitalized Intake Process
- Configuration of benefits and services allowing for automation
- Digitalized Eligibility Data including Plan of Care
- Rules Driven Recertification Process
- Digital Invoice ingestion
- Digitalization of invoice, plan of care and eligibility information
- Rules Driven claims payment automation
- Ultimate Customer Journey
- Mobile app and web based portal for members and their influencers including consent and identity management
- Quick updates and alerts regarding claim eligibility, payments and EOBs via mobile app or portal
- Access to possible supporting programs and information for members both before and during claim
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